Refunds for cancelled bookings cannot be given. If you are unable to attend a course or workshop then an alternative date will be offered, usually within two months of the original booking. Likewise, if weather or other factors out of my control cause a course or workshop to be postponed then they will be rescheduled to another date.
Failure to turn up for a course or workshop or cancellation within 24-hours of a course will forfeit the full fees for that day.
In exceptional circumstances, if a refund is offered, it will be subject to a 10% surcharge that reflects the charges made to me by the online banking services and my administration time.
For sales of tangible goods, such as framed prints or custom made computers, refunds will only be offered if the goods are faulty or do not meet my usual exacting standards.
This does not affect your statutory rights.